Warranty & Returns


We offer a 24-month (2-year) product warranty for all end-user customers, as mandated by European Law.

  • The warranty covers defects that occur during proper usage of the products.
  • All faulty items will be repaired or replaced within a 30-day period.

For business users and companies, the warranty period is 12 months.

Warranty and Repair Request Process:

To claim warranty, please adhere to the following policies:

  • The product must be used as intended and in accordance with the provided instructions.
  • Damage resulting from improper use, handling, or storage is not covered.
  • Unauthorized modification or repair of the product voids the warranty.
  • Normal wear and tear or consumable items (e.g., batteries, light bulbs) are not covered.
  • Proof of purchase, such as a receipt or invoice, is required for warranty claims. In case of a lost receipt, please contact us for assistance.


All items are eligible for returns within 14 days as per the Civil Code. However, certain exceptions, such as food, certain drugs, hygienic equipment, hygienic protection supplies, crypto miners, gold, and software licenses, are stated in the Civil Code.

Returns are also accepted if items are not functioning as described or if they lack promised functionalities.

After-Warranty Service:

We provide after-warranty service and serve as an authorized service repair center for ASIC miners in Europe.

  • Firmware upgrades for ASIC miners are offered for up to 5 years after the initial item release.
  • Recycling services are available for products no longer covered under warranty, enabling customers to dispose of old products in an environmentally friendly manner.


Its design is true to the principles that Satoshi incorporated into Bitcoin – proof-of-work mining, an isolated state created by UTXO, a deflationary monetary policy, no pre-mining and no central control. Kaspa is unique in its ability to support a high frequency of blocks without affecting the level of security offered by the most secure proof-of-work environments. The current Kaspa mainnet operates at one block per second. Following the ongoing Rust rewrite, the core developers aim to significantly increase the number of blocks per second, making it attractive for smart contract and DeFi (decentralized finance) development.


Traditional cryptocurrencies suffer from a trade-off between security, scalability, and decentralization: decentralized cryptocurrencies must limit the rate at which blocks are created to reduce the number of "orphans," which are blocks created off-chain during the time a block is propagating through the network. A high number of orphans reduces the effectiveness of the PoW (Proof of Work) network and thus weakens its defense against attacks by malicious participants. To resolve this trade-off, the Kaspa consensus layer uses the GhostDAG protocol, a Proof of Work consensus protocol that generalizes the Nakamoto chain to a directed acyclic block graph (blockDAG). GhostDAG incorporates "orphaned" blocks into the chain by creating a blockDAG, and then uses a new hungry algorithm to organize blocks by favoring well-connected, honest blocks, quickly and with high probability. GhostDAG allows Kaspa to bypass traditional blockchain compromises, increasing the speed of block creation by several orders of magnitude and maintaining theoretical Bitcoin-level security.

The result is a cryptocurrency that is backed by 51% security, has a large number of miners/nodes, and achieves throughput of the order of one block per second. This differs from existing cryptocurrencies, which inevitably sacrifice a small number of validating nodes or a lower security BFT (33% threshold required for attacks by malicious participants on the network).

Quick confirmations

The slow block creation rate of traditional cryptocurrencies means slow confirmations, i.e. the time it takes for a transaction to be published on the blockchain. The Kaspa consensus layer supports fast confirmations in the order of seconds - fast first confirmation, which allows use in cases where immediate proof of publication (but not immediate irreversibility) is needed, such as e-commerce.

High throughput

The slow block creation speed of traditional cryptocurrencies also means low transaction throughput. By using GhostDAG, Kaspa's consensus layer removes security as a bottleneck for high throughput, allowing speed and block sizes to grow to a level that the network can handle. Kaspa also optimizes data transmission costs and network infrastructure for high throughput.

Decentralization of mining

The slow block creation rate of traditional cryptocurrencies also means high variability in mining income (ie irregular mining rewards due to the difficulty of finding a block), which incentivizes miners to join larger and larger mining pools – which combine computing power and distribute smaller, more regular rewards participants – as the network grows and block difficulty increases. This centralizes the power of the consensus in the hands of a few mining pool managers. The fast speed of creating blocks in the Kaspa consensus layer reduces the volatility of mining income, which reduces the incentive to join mining pools and contributes to the decentralization of mining.