FAQ
FAQ:
Can I buy from any country or region?
We accept purchases from most countries or regions, but due to logistics restrictions or local policies, the following countries or regions are not available for purchase: Mainland China, Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Iran, and North Korea.
What form of payment can I use to make a purchase?
We support offline USD transfers or online payments with digital currency. Unfortunately, we do not accept credit card payments.
How long does it take for products to ship after purchase?
For products available for pre-sale on April 15, confirmed orders during the pre-sale period will be shipped within 8 weeks after the official sale opening. Orders confirmed after the official sale opening will be shipped 8 weeks after the order placement.
Is there a delivery service?
We utilize third-party carriers such as DHL, UPS, etc., for package handling and delivery.
What is the shipping time?
Typically, we opt for customs land transport for delivery, with varying times depending on the destination. For customers with faster timeframe requirements, we offer air freight for expedited delivery. Feel free to contact your chosen shipping company after placing your order for assistance.
Is there a warranty on the products? How long is the warranty period?
Yes, there is a 24-month warranty for both the Miner and the PSU.
What is the return/exchange policy?
All pre-sale orders are non-refundable. Please ensure you make your order seriously and understand what you are purchasing before completing your transaction.
What is the stock model of the miner?
Stock model miners are currently held in our warehouse and are ready to be shipped. These miners will be dispatched within 24 hours after payment clearance. Clients also have the option to pick up these miners personally.
What is the delivery or production model?
Miners and products under production or delivery will be expedited for delivery at specified times. Information regarding delivery or production batches is available on our website. After the specified time, products or miners will be dispatched to clients.
What is the hosting model?
Under the hosting model, miners are immediately delivered to selected hosting facilities. These miners are already on their way or located in the hosting facility. Clients gain remote access to control the miner and receive KASPA coins or Bitcoins. We handle hosting, maintenance, and servicing of the miner, with hosting locations near power stations utilizing green energy sources. The profitability of miners in hosting is typically higher than self-hosted miners. Clients can choose to relocate the miner from hosting to their location or have it delivered to their address with a three-month notice period.
What is the difference between hosting and delivery models?
In the delivery model, clients are responsible for the miner's care and maintenance. In the hosting model, we manage the miner, including service and maintenance, for a small fee covering electricity charges and service fees. This fee is usually cheaper than the client's local electricity charges. Miners under the hosting model tend to generate more KASPA coins or Bitcoins than those managed by clients.
Hosting FAQ
How it works
When will be my miner installed? Do I pay some extra for electricity?
Your ASIC will be installed in few hours. You will pay for the electricity additionally.
How much does the hosting itself cost?
The hosting if for FREE. All the fees are included in the electricity price.
Do you provide some insurance for ASIC miner service life?
Yes, we provide 3 YEARS insurance.
Can be mine Hosting ASIC Miner deliverd to my home?
Yes, we can send your miner to you with 3 month notice period.
SHARED Asic Miner
How does the Shared ASIC Miner works?
If you will buy for example 1/10 of an ASIC, you will own 1/10 of it's hashrate, 1/10 of it's revenue a you'll pay 1/10 of Energy & Fees for that ASIC.
The rest 9/10 will be own by someone else.
Can I reach one whole ASIC in some time?
Yes, you can. For example if you buy 1/10 of an ASIC, than 1/10 and than 8/10, you will own 10/10 of an ASIC, that means you own one whole ASIC and you even have an option to take that ASIC from hosting and have it deliverd to you.
If i purchase 1/10 of an ASIC Miner, can I sell it to someone if I want to?
Yes, you can. We are also preparing a function on our site specially for this.
Wallet
How to change my wallet address?
You can set your wallet address only when you are creating your account. If you want to change your wallet address after it was already set, you have to contact our support and they will change it for you after a few simple steps. This procedure is simply because of a safety reasons, so nobody else can change your address except you.
When should I pay my Energy & Fees?
Energy works like subscription. For example you will prepay energy for a month. Every miner has individually their own daily usage of energy and cost fort that will be subtracted everyday from your prepaid energy balance. You just have to check that your energy balance is not $0, if you will not have any Energy & Fees balance left, your miner will be automatically turned off.
Is 0,13 EUR the final price for the electricity and fees?
Yes, the price is final. All the fees are included in the electricity price.
About KASPA
Its design is true to the principles that Satoshi incorporated into Bitcoin – proof-of-work mining, an isolated state created by UTXO, a deflationary monetary policy, no pre-mining and no central control. Kaspa is unique in its ability to support a high frequency of blocks without affecting the level of security offered by the most secure proof-of-work environments. The current Kaspa mainnet operates at one block per second. Following the ongoing Rust rewrite, the core developers aim to significantly increase the number of blocks per second, making it attractive for smart contract and DeFi (decentralized finance) development.
SOLUTION OF THE TRILEMMA
Traditional cryptocurrencies suffer from a trade-off between security, scalability, and decentralization: decentralized cryptocurrencies must limit the rate at which blocks are created to reduce the number of "orphans," which are blocks created off-chain during the time a block is propagating through the network. A high number of orphans reduces the effectiveness of the PoW (Proof of Work) network and thus weakens its defense against attacks by malicious participants. To resolve this trade-off, the Kaspa consensus layer uses the GhostDAG protocol, a Proof of Work consensus protocol that generalizes the Nakamoto chain to a directed acyclic block graph (blockDAG). GhostDAG incorporates "orphaned" blocks into the chain by creating a blockDAG, and then uses a new hungry algorithm to organize blocks by favoring well-connected, honest blocks, quickly and with high probability. GhostDAG allows Kaspa to bypass traditional blockchain compromises, increasing the speed of block creation by several orders of magnitude and maintaining theoretical Bitcoin-level security.
The result is a cryptocurrency that is backed by 51% security, has a large number of miners/nodes, and achieves throughput of the order of one block per second. This differs from existing cryptocurrencies, which inevitably sacrifice a small number of validating nodes or a lower security BFT (33% threshold required for attacks by malicious participants on the network).
Quick confirmations
The slow block creation rate of traditional cryptocurrencies means slow confirmations, i.e. the time it takes for a transaction to be published on the blockchain. The Kaspa consensus layer supports fast confirmations in the order of seconds - fast first confirmation, which allows use in cases where immediate proof of publication (but not immediate irreversibility) is needed, such as e-commerce.
High throughput
The slow block creation speed of traditional cryptocurrencies also means low transaction throughput. By using GhostDAG, Kaspa's consensus layer removes security as a bottleneck for high throughput, allowing speed and block sizes to grow to a level that the network can handle. Kaspa also optimizes data transmission costs and network infrastructure for high throughput.
Decentralization of mining
The slow block creation rate of traditional cryptocurrencies also means high variability in mining income (ie irregular mining rewards due to the difficulty of finding a block), which incentivizes miners to join larger and larger mining pools – which combine computing power and distribute smaller, more regular rewards participants – as the network grows and block difficulty increases. This centralizes the power of the consensus in the hands of a few mining pool managers. The fast speed of creating blocks in the Kaspa consensus layer reduces the volatility of mining income, which reduces the incentive to join mining pools and contributes to the decentralization of mining.