The Windminer KAS Miner K9

Shipping and packing speed

All packages are shipped via Express DHL shipping service. We deliver in entire Europe. For parcels outside Europe (China, USA, Canada, Latin America and so) we use also DHL shipping service but the time of delivery may exceed 5 days.

Track your order

For every order you will receive tracking number and you can track your order by clicking on tracking number in your account page.

Shipping time for packages

The shipping time for a DHL package, express parcel sent from Czechia to Europe, can vary depending on the destination country and the type of service used. However, generally speaking, DHL offers the following delivery times for standard parcel shipments in World and within Europe:

• 🇩🇪 Germany, Austria, 🇧🇪 Belgium, 🇩🇰 Denmark, 🇫🇷 France, 🇮🇹 Italy, 🇱🇺 Luxembourg, 🇳🇱 Netherlands, 🇵🇱 Poland, 🇨🇭 Switzerland, 🇪🇸 Spain, 🇵🇹 Portugal, 🇨🇿 Czechia: 1-4 business days
• 🇬🇧 United Kingdom, 🇮🇪 Ireland: 2-5 business days
• 🇧🇬 Bulgaria, 🇭🇷 Croatia, 🇪🇪 Estonia, 🇫🇮 Finland, 🇬🇷 Greece, 🇭🇺 Hungary, 🇱🇻 Latvia, 🇱🇹 Lithuania, 🇷🇴 Romania, 🇸🇰 Slovakia, 🇸🇮 Slovenia: 2-5 business days
• 🇮🇸 Iceland, 🇳🇴 Norway, 🇸🇪 Sweden: 3-6 business days
• 🇺🇸USA,🇨🇦Canada: 4-7 business days
• 🇨🇳 China and Asia: 1-4 business days

You can check the delivery times for specific countries, weight and size of the package and services offered by visiting DHL website. They also have a tracking service that allows you to track your package and see the estimated delivery date.

Packing

all packages are well packed so that they can sustain fall from 1m height without damage. Furthermore all packages are insured beyond their value. Therefore you do not have to worry about broken content in our package.

Warranty: 24 months .

We provide 24 months product warranty (2 year) for defects for all end users customers according European Law.

Warranty covers all faults that happens during proper usage of products. All items will be repaired or replaced within 30 days period.

Warranty: 12 months for business users and companies. 

Warranty and repair request ticket

To claim warranty please follow these policies:

The product must be used in accordance with its intended purpose and in accordance with the instructions for use.

 The product must not have been damaged by improper use, handling, or storage.

 The product must not have been modified or repaired by unauthorized personnel.

 The warranty does not cover normal wear and tear or consumable items (such as batteries, light bulbs, etc).

 The customer must provide proof of purchase, such as a receipt or invoice, in order to make a claim under the warranty. If you lost your receipt than contact us we will search it for you.

Returns

All items are eligible for returns within 14 days according to Civil Code . However there are certain exceptions that are stated in civil code such as food, certain drugs, hygienic equipment, hygienic protection supplies, crypto miners, gold and software licensees

You are also eligible for returns if items are not working as described or if they are lacking promised functionalities. 

After Warranty service

We provide after warranty service. We are authorized service repair center for ASIC miners for Europe.

Offer firmware upgrades for ASIC miners is provided for 5 years after intimal item release.

Offer recycling services for products that are no longer covered under the warranty, allowing customers to dispose of their old products in an environmentally friendly manner.

Repairs

We provide paid and free repairs for all ICERIVER miners. For repairs and warranty service create your repair ticket here.

Ⅰ. 

We accept purchases from most countries or regions, but the following countries or regions are not available for purchase due to logistics restrictions or local policies Russia, Belorussia, Mainland China, Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Somalia, Syria, South Sudan, Yemen, Sudan, Central African Republic, Eritrea, Russia, Iran, and North Korea.

Ⅱ.

We support offline EUR and USD transfers or digital currency payments online. From October 2023 we accept credit and debit card payments for certain countries. For European customers Custom duty fee is already included in price, VAT will be charged selectively upon reception of the package based on destination country. For customers having VAT ID or customers outside European Union there will be no additional VAT charged by us.

Ⅲ.

About the products for pre-sale on April 15, confirmed orders during the pre-sale period need to be shipped within 8 weeks after the official opening of the sale. Confirmed orders after the official opening of the sale will be shipped 8 weeks after the order is placed.

Ⅳ.

We use third-party carriers to handle packages, such as DHL, UPS, etc.

Ⅴ.

Usually, we choose customs land transport for delivery service, and the time required varies depending on the destination.

If customers have faster timeframe requirements, we can choose air freight for faster delivery.

After placing your order, you are welcome to contact your chosen shipping company to resolve any problems you may encounter.

We will provide you with the necessary information at your request.

Ⅵ.

There is a warranty 6 months for the Miner and 12 months for the PSU. For European customers there are warranty 24 months for end customers. All European customers are eligible to pay VAT according to their country. This will be charged individually upon reception of their package.

Ⅶ.

All pre-sale orders are non-refundable. Please make sure you take your order seriously and know what you are ordering before you buy.